Frequently Asked Questions

How long will it take my order to arrive?

Order placed prior to 3 pm, same day delivery and Order placed post 3pm, next day delivery. If you have any questions about processing time frames, please feel free to contact Customer Service at +91-9022564004.

What is your policy for returns, cancellations, and refunds? 
Due to the sensitive nature of our products, we do not allow returns. However, in the event you receive a faulty product, we are more than happy to issue a replacement. Please contact our Customer Service Team at +91-9022564004 for assistance. 
If you place an order and wish to cancel, we recommend contacting our Customer Service Team at +91-9022564004 as quickly as possible. Orders that are still in a processing status may be canceled and refunded, however, orders that have already left our facility are unable to be canceled. 
Once your order has been successfully canceled, we ask to allow 3-5 business days for refunds to be processed. If you are expecting a refund and have surpassed the 5 business days, please, contact your financial institution or our Customer Service Team at +91-9022564004

What do the mushrooms taste like?

Well, we all know taste is subjective, but we’ve done our very best to create flavour and texture descriptions that will shed some light on the flavours you’ll experience. Check out the descriptions in the product page for details of the mushroom you’re interested in, and scroll down to the description section.

Why can’t you ship fresh mushrooms?

Mushrooms are delicate and particular. They bruise easily, dry easily, and don’t like travel. That is why we have dehydrated mushrooms on offer that stay farm fresh till they reach your kitchen slab.

Do dried mushrooms expire?

Under careful storage, dried mushrooms are safe to use for a very long time. To extend shelf-life and prevent changes in flavour, scent, and coloration, you should take every possible step to reduce their exposure to air, heat, and light. Storing them in a dark, airtight container (rather than clear), prevents light and oxygen exposure. The back of your pantry or a drawer in your fridge are ideal storage locations. These conditions should keep your dried mushrooms happy for 1-3 years. If you use dried mushrooms frequently, you can separate them from your bulk package on a weekly or bi-weekly basis. This will reduce the number of times your bulk storage container is opened, protecting the mushrooms inside.

How can you tell when mushrooms have gone bad?

When stored properly, fresh mushrooms are good for 1-2 weeks. See our product descriptions for recommended storage suggestions. Signs of spoilage include slimy or wrinkly texture, strong odour, and changes in coloration. Always give your fresh mushrooms a good look over when you purchase, so you are familiar with their properties during peak freshness.

What is blotching? 

Blotch refers to discolouration found on mushrooms that have been exposed to bacteria. While blotching is usually no threat to our health, we recommend carefully inspecting any produce before eating. Check your fresh mushrooms for discoloured sections, typically in green, yellow, or brown shades.